News — ConnectedCommerce

s The ConnectedEconomy has created new dynamics for every segment of payments and commerce from small- to medium-sized business (SMB) retail to big box mass merchants to venture capitalists. And for retailers, it has become a competitive flashpoint. PYMNTS Global Shopping Index research, for example, shows that SMB retailers suffer from not being connected digitally. They are less likely to offer digital payments options and therefore score lower than large firms in terms of customer satisfaction. However, connected, omnichannel SMBs — those that sell via online channels but make most of their sales in stores — perform as well as...